RMA Request

RMA Request Product Evaluation Policy

Products beyond the limited warranty period or products that have sustained any damage that voids the warranty will incur a non-refundable evaluation fee of $125.00*. If the product is deemed repairable and you accept the repair quote, the $125.00 evaluation fee will be waived. The $125.00 evaluation fee applies to any of the following scenarios:

We determine that no warranty-supported issues exist with the product and return your product to you.
Your out-of-warranty product is repairable, but you decline repairs and have the product returned to you.
Your out-of-warranty product is non-repairable, and you decline the replacement purchase offer.

*Failure to pay the $125.00 evaluation fee (when applicable) within 30 days of receipt of invoice gives Strongarm the right to discard and/or recycle your product.

Please Acknowledge*

I have read the product evaluation policy and agree to its terms.

RMA Request

One RMA Request must be completed for each individual product.

Your Name*

First Last

Your Email*

Your Contact Phone Number*

Your Company Name*

Company Address*

Street Address Address Line 2 City ZIP / Postal Code

Lookup*

CountryState

Shipping Address*

Is your shipping address different from the address you entered above?

Yes
No, it is the same as my company address.

Shipping Address*

Street Address Address Line 2 City ZIP / Postal Code

Lookup*

CountryState

Product Information - Refer to the label on your product for the required information.

Where to locate the product information label:
Industrial Display Panels: On the back of the display panel
Mounting Arms: on the back of the VESA display mount
Enclosures: On the inside of the enclosure door or on the enclosure subpanel

Model*

Part Number*

Serial Number*

Manufacturing Date (if known)

Please describe the issue with your product*

You may optionally upload photo(s) of your product

Drop files here or

Accepted file types: jpg, png, jpeg, heic, pdf, Max. file size: 15 MB.

Has the product been exposed to any hazardous substances, materials, or contaminants?*

Yes
No

Has the product been cleaned, decontaminated, and certified safe for human handling?*

Yes
No

In compliance with Strongarm's Health and Safety Policy, you must specify any hazardous substances, materials, or contaminants the product has been exposed to or has come into contact with. Product decontamination and cleaning shall be the customer's responsibility before returning the product.

Please list the hazardous substances, materials, or contaminants that the product has been exposed to such as chemicals, poisons, lead, corrosives, or radioactive contaminants.*

Please upload any Material Safety Data Sheets, if available.

Drop files here or

Accepted file types: pdf, doc, docx, Max. file size: 15 MB.

Stop here. Strongarm cannot receive and evaluate your RMA Request without proper cleaning and decontamination. All products must be properly cleaned and decontaminated before submitting an RMA Request.

Phone

This field is for validation purposes and should be left unchanged.